Refund policy
We want you to love what you ordered. If you don't, we'll make it right.
Your 30-day return window
You have 30 days from the day your order arrives to request a return, for any reason. Items must be returned in their original packaging, unused and in a resalable condition.
Your statutory right to cancel
Separately from our 30-day policy, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel your order within 14 days of receiving it, without giving any reason. You then have a further 14 days to return the goods to us. This statutory right sits alongside our 30-day policy — whichever gives you more time is the one that applies.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your rights where goods are faulty, not as described, or not fit for purpose.
How to start a return
Email contact@bloomkind.co.uk with:
- Your order number
- The item(s) you'd like to return
- A brief note on the reason (optional, but it helps us improve)
We'll reply within 2 business days with return instructions and the correct return address. Please don't send anything back before contacting us — returns sent without prior authorisation can't be processed.
Return shipping costs
Return postage is the customer's responsibility, except where an item arrived faulty, damaged or incorrect — in which case we cover the full cost of return.
We recommend using a tracked service. We can't issue a refund for a return that doesn't reach us and can't be traced.
Refunds
Once your return arrives and passes inspection, we'll issue your refund to the original payment method within 5–10 business days. Your bank or card provider may take a few additional days to show the funds.
Original shipping costs are refunded where the return is due to a fault on our side.
Faulty or damaged items
If your order arrives damaged, faulty or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund including all postage costs, at your choice.
Items we can't accept back
For hygiene and safety reasons we're unable to accept returns of cosmetic or skincare products where the seal has been broken or the item has been used, unless the item is faulty. This does not affect your statutory rights.
Cancelling before dispatch
If you'd like to cancel an order that hasn't been dispatched yet, email us as soon as possible and we'll cancel it and refund you in full.